Maintenance or Contract Options for Mobile PDAs, Terminals & Portable Printers
We offer a range of maintenance services, contracts and repair options for Mobile PDAs, Terminals and Portable Printers.
These can include On-Site and Off-Site Contracts, Swap Out Units, Loan Units, Rental Units and Ad-Hoc repairs. Please contact us via our online form or call our sales team on 01403 865 111.
Barcode Terminal, Scanner & Mobile Printer Repairs, Maintenance and Support
We have been providing first class support to customers for over 20 years. All work is carried out by a team of expert engineers at our dedicated facility. Our comprehensive approach to maintenance means we work under strict ISO9001 quality control processes.
As well as repairing any reported faults, we run a complete health check and carry out preventative maintenance work known as Supplyline’s Xtend procedures. We’ll also carry out modification and upgrade work, software loading, battery management and the latest BIOS/Firmware updates.
| Service Level | Repair Time | Barcode Scanners | Network API’s | PDA’s | Printers |
| Gold Service | One Day Hot Swap |
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| Silver Service | 3-5 Days | |
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| Bronze Service | 5-7 Days | |
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| Code Red | On-site Same Day |
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| Code Amber | On-site Next Day |
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| Code Green | On-site 2 Day |
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| Pre Pay | Vouchers 3-5 Days |
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| Pay as you go | Billable 7-10 Days |
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| BIAS Customised Repairs | Next Day 3-5 Days 5-7 Days 10 Days |
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*Subject to Customer removing from location
Our Repair Packages
We know that your customers mean as much to you as you do to us. We understand how our service delivery affects your business. From supply chains to turnaround times to ‘mission critical’, we are here to help you deliver your product effectively and efficiently. We make sure that you have the right tools for the job at the right time. We are here to help!
Maintenance packages include:
- Choice of service levels
- Complete health check on your equipment
- All faults fixed, not just those reported
- Comprehensive as standard repair process
- Most makes and models fixed; even discontinued units
- 90 day service warranty on all our repairs
- One to Five year contracts available
- Discounts available against length of contracts
- All repairs carried out at our dedicated service centre
- Any preventive modifications undertaken via Supplyline’s Xtend procedures
- Track repair status online via Gateway
- Billable and Non-Contract Repairs fall into an easy to understand Three Tier Pricing Structure
Manufacturers:
We are able to service 99% of all barcode scanners, barcode readers and label printers in the market. Whether your equipment is 10 years old or only 10 months old, we are able to assist.
We can assist you with all of the manufacturers listed below. Can’t see your manufacturer in the list? No problem, give us a call and we would be happy to help.
| Intermec | Metrologic | Welch Allen |
| Motorola | Symbol | TopVOX |
| Datalogic | SICK | Unitech |
| Honeywell | Casio | Nordic ID |
| Psion | Teklogix | ScanTech ID |
| HHP | Janam | PSC |
| Zebra | Opticon | Telxon |
| LXE | Toshiba TEC | WASP |
| Denso | CipherLab | Bluebird Pidion |
| Belgravium | M3 Mobile | Epson |
| AML | Datamax O’Neil | TouchStar Technologies |
| Cisco | Socket | Wavelink |
| Panasonic | Cognex |
Call or email our sales team now to discuss your options and requirements.