BIAS Maintenance page

BIAS Technology Support has been providing first class support to customers for over 10 years. All work is carried out by a team of expert engineers at our dedicated facility in Poole, Dorset.

Our comprehensive approach to maintenance means we work under strict ISO-9001 quality control processes. BIAS Technology Support are flexible to suit our customers needs so our standard contracts are not set in stone, they can be tailored to meet any requirement.

PACKAGE OPTIONS NEED TO BE SLOTTED IN HERE, BUT NOTHING CURRENTLY SHOWING ON THE BIAS WEBSITE

Billable & Out Of Contract Three Tier Repair Categories

Triage Repairs	General Repairs	Comprehensive Repairs
Backup Battery	Board Level (PCB) Repairs	Main Board Replacement
Beeper	Display (LCD) Repairs	Scan Engine Replacement
Display Window	Integrated Handles
Digitizer	Internal Antenna
Keypad	Internal Flex Cables
Keypad Overlay	Power Faults
Minor Cosmetic Repairs	Radio Repairs
Scan Lens	Scan Engine/Mirror Repairs
Speaker	Upper Or Lower Casings
Trigger
Software Upgrade Or Configuration

3 Or More Triage Repairs Equal A General Repair	3 Or More General Repairs Equal A Comprehensive Repair	2 Or More Comprehensive Repairs Equal B.E.R (Beyond Economical Repair)

BIAS Standard Service

We offer the most comprehensive service as standard to all our customers every time a equipment is sent to us. Below is whats included.

All faults fixed, not just those reported.
Complete health check on your equipment.
Batteries fully health checked.
All repairs carried out at our dedicated service centre.
All repairs carried out by a fully trained engineer.
All Terminals undergo BIAS’s Xtend program.
Track repair status online via Gateway
- Complete Live tracking
  - Received and booked in.
  - Allocated to Engineer.
  - Work carried out and parts used.
  - BIAS’s Xtend Procedure Performed*.
  - Completed and allocated to QA.
  - Fully QA checked and signed off.
  - Shipped with tracking information.
- Access to our knowledge base.
  - Graded knowledge base for you equipment.
  - Battery Management.
  - Reset procedures.
  - Loading/Upgrade procedures.
  - How to configure.
- Automated Customer Response Requests.
- Kept up to date at ever stage via automated emails.
- Purchase Orders can be entered to lower response times.
- Helpdesk Support.
- 90 day service warranty

Use service click here