Voucher Schemes
Purchase plan vouchers and telephone support vouchers
We offer end users alternative schemes to buy cover and support for their printing operations.
With either the Purchase Call Plan Vouchers or our telephone support vouchers, customers are offered flexibility with their cover & support for total peace of mind
Supplyline’s Purchase Call Plan Vouchers
Available in two options, Purchase call plan vouchers offer an alternative scheme for end users to buy cover for their printing operations. Instead of the traditional onsite annual service contract detailed above, on offer is a “flexible voucher” scheme ideally suited to those customers who operate a large number of printers across their production sites but do not want to commit to a full fixed period service plan.
The main attraction of this voucher scheme is your customer obtains the same service as per a full annual onsite service contract but only uses their pre-paid vouchers as and when appropriate. In other words, their perceived risk of not getting “value for money” is taken away.
Under this scheme, a “block of calls” is purchased up front by your customer guaranteeing the same level of service as the above annual onsite service contract, and then rescinded to effect repair on any of their printing systems within their printing operation. PCP vouchers are purchased in blocks of 10 in advance and come with no expiry date.
Each block of vouchers are valid for ONE site only; for customers with multiple sites, blocks of vouchers must be purchased per site.
Prices shown are list prices for anyone with a serious enquiry please contact our service team to discuss our pricing levels.
Option 1:
Labour only vouchers –
List Price: £253 per voucher
- Guaranteed response service level – NEXT BUSINESS DAY
- Engineer’s call out and two hours onsite included*
- No expiry date; unused vouchers simply roll on year on year
- Only used as required
Please note that location surcharges may apply.
Option 2:
Parts and Labour vouchers –
List Price: £408 per voucher
- Guaranteed response service level – NEXT BUSINESS DAY
- Engineer’s call out and two hours onsite included*
- No expiry date; unused vouchers simply roll on year on year
- Only used as required
- Parts replacement due to wear and tear excluding main logic board, power supplies, consumables items (as detailed under printer breakdown contracts) and malicious damage.
Please note that location surcharges may apply.
Telephone Support Vouchers (priced per voucher)
| List Price | |
| Block of 5 Vouchers | £34 |
| Block of 10 Vouchers | £30 |
| Block of 20 Vouchers | £26 |
Can’t wait and you need your printer running Now! Or you have No contract and feel the fault may not warrant an onsite visit?
One of our engineers can arrange to call you or your customer, diagnose and possibly resolve the issue over the telephone.
This is a great option to help resolve media set up issues, printer settings, software setup and run through a check list that might help the end user having the pay for a call out.
*Please note that each voucher covers a one-hour period of call time; calls longer than this time will require further vouchers. It may be that the fault cannot be resolved over the telephone and a subsequent onsite visit may be required.
Supplyline voucher or fixed cost maintenance or options for Mobile PDA’S & Terminals & Portable Printers
Supplyline offer a range of service, contracts and repair options for Mobile Terminals and Portable Printers.
These can include On-Site and Off-Site Contracts, Swap Out Units, Loan Units, Rental Units and Ad-Hoc repairs, please contact us via our form or call our sales team on 01403 865 111.
Supplyline offers a range of voucher and fixed cost repairs ideal for multiple units or site across and range of brand and equipment, please contact us via our form or contact us directly either via email or telephone.
Vouchers:
- Service – Return to Base.
- SLA – Variable
- Terms – Until Vouchers are expended.
- Costs – Medium
- Includes Physical Damage.
- Additional
- One off quick turnaround.
- Courier pickup.
Fixed Cost:
- Service – Return to Base.
- SLA – Variable
- Terms – n/a
- Costs – Low
- Includes Physical Damage.
- Additional
- One off quick turnaround.
- Courier pickup.
Billable Repair:
- Service – Return to Base.
- SLA – Eval 3 Days, Fix 7 Days
- Terms – n/a
- Costs – High
- Three tier pricing structure
- Includes Physical Damage.
- Additional
- One off quick turnaround.
- Courier pickup.
Maintenance
Barcode Terminal, Scanner & Mobile Printer Repairs, Maintenance and Support
SUPPLYLINE has been providing first class support to customers for over 20 years. All work is carried out by a team of expert engineers at our dedicated facility. Our comprehensive approach to maintenance means we work under strict ISO9001 quality control processes.
Maintenance package includes:
- Choice of service levels.
- Complete health check on your equipment.
- All faults fixed, not just those reported.
- Comprehensive as standard repair process.
- Most makes and models fixed; even discontinued units
- 90 day service warranty on all Supplyline Repairs
- One to Five year contracts available.
- Discounts available against length of contracts.
- All repairs carried out at our dedicated service centre.
- Any preventive modifications undertaken via Supplyline’s Xtend procedures.
- Track repair status online via Gateway.
- Billable and Non-Contract Repairs fall inside an easy to understand Three Tier Pricing Structure.
Manufacturers
We at SUPPLYLINE are able to Service 99% of all barcode scanners, barcode readers and barcode printers in the market, if the equipment is 10 years old or only 10 months old we are able to assist you.
We can assist you with all of the below manufacturers, if you can’t see your manufacturer in the list give us a call and someone will be happy to help.
| Intermec | Metrologic | Welch Allen |
| Motorola | Symbol | TopVOX |
| Datalogic | SICK | Unitech |
| Honeywell | Casio | Nordic ID |
| Psion | Teklogix | ScanTech ID |
| HHP | Janam | PSC |
| Zebra | Opticon | Telxon |
| LXE | Toshiba TEC | WASP |
| Denso | CipherLab | Bluebird Pidion |
| Belgravium | M3 Mobile | Epson |
| AML | Datamax O’Neil | TouchStar Technologies |
| Cisco | Socket | Wavelink |
| Panasonic | Cognex |
Call or email the Supplyline sales team now to discuss your options and requirements.